Question 1

What are your rates?

Accepted Answer

The daily rate depends on how many days you keep the convertible and what type of convertible you want. Click here (https://miami-convertibles.us5.hqrentals.app/public/car-rental/reservations/step1?new=1&brand=71de4247-8f5a-47c5-a0b1-ea3980c426a4)for pricing information

Question 2

Do you offer car insurance / protection?

Accepted Answer

Yes, we offer three CDW options for your peace of mind:

• $20/day with a $2,000 deductible
 • $40/day with a $1,000 deductible
 • $60/day with NO deductible (available for drivers 25+)

Our CDW covers collision, damage, and theft. You can add it when booking online or at the time of pick-up.

Before purchasing, check with your credit card company—many offer car rental protection, which could save you from buying additional insurance.

US Drivers: If you plan to use your own insurance, please ensure it offers full coverage for rentals and transfers to rental cars. We’ll validate this before your pick-up. Keep in mind that your deductible may vary based on your coverage.

Question 3

Where do I pick up my convertible?

Accepted Answer

Pick-Up Made Easy! 🚗💨
When you book with us, you’ve got options! Choose from a variety of pick-up spots across Miami:
 • Miami International Airport
 • Downtown / Port of Miami Cruises
 • Fort Lauderdale Airport
 • Miami Beach

Please note: Our pick-up spots are exclusively for customers with confirmed, paid reservations. Ready to book? Click here!(https://miami-convertibles.us5.hqrentals.app/public/car-rental/reservations/step1?_gl=1%2Ao2o8y6%2A_gcl_au%2AMTU5ODUyNzQ5OS4xNzI5MTg0Nzk0%2A_ga%2AMTYxNTc3ODQ0OC4xNjU0ODExNTcz%2A_ga_25NRDX7XRE%2AMTczMDEyOTI3My41My4xLjE3MzAxMjkyNzQuNTkuMS4xNzM5MTg4NzA4&brand=71de4247-8f5a-47c5-a0b1-ea3980c426a4&new=1)

Got questions? Don’t hesitate to reach out! You can call us at +1 (305) 799-7892, send us a WhatsApp message, or email us at info@miamiconvertibles.com.()

Bonus! 🎉 We offer FREE hotel delivery to your Miami Beach digs (zip codes 33139 and 33140). Just give us a call or email us at least two days before pick-up to set it up!

Question 4

Can I pick up after business hours?

Accepted Answer

Need a Late Pick-Up? No Problem! 🌙
You can pick up your ride after business hours at any of our locations! Just give us a heads-up at least 24 hours in advance, and we’ll coordinate everything for you.

Question 5

Can I return after business hours?

Accepted Answer

We’ve Got You! 🕒
Our Miami Beach garage is open 24/7 for returns, so you can drop off your car whenever it’s convenient for you! Just reach out to us for all the details.

Question 6

What are your office hours

Accepted Answer

Pick-Up Info & Hours! ⏰
Please note: Our pick-up locations are only open to customers with confirmed, paid reservations.

Office Hours:
 • Monday to Friday: 8:00 AM - 3:00 PM
 • Saturday & Sunday: 8:00 AM - 12:00 PM

Need assistance? Our friendly customer service team is here Monday to Sunday, 8:00 AM - 8:00 PM.
And for those needing flexibility, we offer a convenient self-service option for after-hours pick-up at any of our locations!

Question 7

Can you deliver the vehicle outside Miami Beach?

Accepted Answer

Delivery Outside Miami Beach? Let’s Make It Happen! 🚗
We can deliver your vehicle outside Miami Beach for an additional fee, depending on your location. Just give us a call for the details, and we’ll sort it out for you!

Question 8

What is your cancelation policy?

Accepted Answer

Cancellation Policy 🚗❌
We get it—plans change! Here’s how our cancellation policy works:
 • Cancel up to 48 hours before your scheduled pick-up/delivery: Get a full refund!
 • Cancel or modify within 48 hours of your scheduled pick-up/delivery: A cancellation or change fee may apply.

Please note, once you’ve picked up the vehicle, there are no refunds or credits for unused rental days.

Need to cancel or change your reservation? Give us a call at 305-799-7892, or send us an email info@MiamiConvertibles.com (info@MiamiConvertibles.com)and we’ll help you out!

Question 9

Besides the rates, are there any extra charges I should know about?

Accepted Answer

You’re responsible for fuel and tolls during your trip. Our policy is simple: return the vehicle with the same fuel level it had when you picked it up (usually full-to-full). If not, a $5 per gallon refueling fee plus any applicable fuel charges will apply.

Tolls: All vehicles come with a SunPass electronic toll system, so tolls are automatically recorded and charged to your card after you return the car. You can also choose to pre-pay for this service during your booking.

Toll charges vary by destination:
 • Orlando: $60
 • Key West: $20
 • Local Miami Area: $7

Be sure to ask your rental representative for an estimated toll cost based on your travel route!

Important Notes:
 • Additional charges may apply for things like late fees, smoking fees, lost keys, or damage due to negligent behavior. These charges are rare but will be applied if necessary.

Question 10

Is fuel included with the rental fee?

Accepted Answer

Fuel is not included in the rental price. We have a full-to-full policy, meaning you’ll need to return the vehicle with the same fuel level it had when you picked it up. If it’s not returned with the same level, we’ll charge the difference against your security deposit plus applicable refueling fees.

Prepay for Fuel Option:
 If you'd prefer not to worry about refueling, you can prepay for fuel when you book your vehicle. This option allows you to return the car without needing to refill the tank. Simply select the option during the booking process to see pricing!

Question 11

Is there a security deposit?

Accepted Answer

Security Deposit 💳
Depending on the type of convertible you rent and your age, we’ll hold a refundable security deposit ranging from $100 to $1,000. This will be processed at pick-up.

For US drivers using their own collision coverage, the security deposit may vary based on your coverage and deductibles. Please give us a call for more details!

Question 12

I don't have a credit card, do you accept any other type of payment?

Accepted Answer

Don’t Have a Credit Card? Here’s What You Need to Know 💳

If your driver’s license is from the US, we can only accept major credit cards—ABSOLUTELY NO debit cards, prepaid cards, or e-checks.

For customers coming from certain countries with credit limitations, we can explore alternative payment options. Please give us a call, and we’ll work with you to find a solution!

Question 13

What are your requirements to rent a convertible?

Accepted Answer

Requirements to Rent a Convertible 🚗
US Drivers:
1. A valid driver’s license.
2. A major credit card (no debit cards or prepaid cards).
3. Proof of full car coverage that transfers to rentals (if you’re using your own CDW).

International Drivers:
1. A valid driver’s license from your home country.
2. A credit card (and/or debit card, depending on your country of residence and credit registration—please ask for specifics).
3. Original passport.

Question 14

Can I rent a convertible if I am under 21?

Accepted Answer

Can I Rent if I’m Under 21? 🚫
Unfortunately, no. To rent a standard convertible, you must be at least 21 years old. To rent a V8 model, you need to be at least 25 years old. This is Florida law, not our policy.

Question 15

Where can I read reviews about your company?

Accepted Answer

Want to See What Others Are Saying? 🌟
We’re proud to be a 5-star rated car rental agency in Miami for the last 12 years! Don’t just take our word for it—check out our Google (https://www.google.com/search?q=miami+convertibles+reviews+google&oq=miami+convertibles+reviews+google&aqs=chrome..69i57j69i64j69i60l3.9423j1j4&sourceid=chrome&ie=UTF-8#lrd=0x88d9b4f3206707cd:0x51de6440fe1a8948,1,,,)reviews and see why customers keep coming back!

Question 16

Can I pick up a color I want?

Accepted Answer

Can I Pick a Color? 🎨
Unfortunately, we can’t guarantee a specific color for your rental. While we’ll do our best to accommodate your request if the color is available, we can’t promise you’ll get it.
For more details, feel free to call a representative, and we’ll be happy to assist you!

Question 17

Can I see pictures of the cars you have available?

Accepted Answer

We have the largest selection of convertible vehicles in Miami! To get a closer look at our cars, check out the vehicle pictures on our website,(https://www.miamiconvertibles.com/) Instagram &(http://www.instagram.com/miamiconvertibles) Facebook.(https://www.facebook.com/miamiconvertibles)  . You’ll find all the details you need!

Question 18

Are there any mileage restrictions?

Accepted Answer

Mileage depends on the vehicle you choose. Here’s how it breaks down:

• Standard Convertibles (Mustangs, Camaros, Jeep Wranglers) include unlimited mileage.
 • V8 Models (Mustang GT, Camaro SS) have a daily mileage limit of 150 miles/day.

Be sure to check the specific vehicle description when booking, as some Mustang rates include limited mileage.

Important: Regardless of mileage limits, none of our vehicles can leave the state of Florida.

Question 19

How many suitcases can I fit in the trunk of a Mustang Convertible?

Accepted Answer

In a Mustang Convertible, you can fit 1 large suitcase and 1 small carry-on in the trunk. If you have additional luggage, you might be able to use the back seats as well.
Want a better idea of how much space there is? Watch video (https://youtube.com/shorts/wI6KVQCekZs?feature=share)showing exactly how much you can fit in the trunk of a Mustang Convertible!

Question 20

Do the cars come with a SunPass device to pay for tolls?

Accepted Answer

Yes, all of our vehicles come with an embedded SunPass, the electronic prepaid toll system operated by Florida's Turnpike Enterprise. Since the SunPass is built into the vehicle, it can’t be removed, so you won’t be able to use your own.

This means you won’t need to worry about carrying cash or stopping to pay tolls. You’ll be charged at cost for any tolls you use during your rental, and the amount will be deducted from your security deposit. The total charge will appear on your final receipt.

Prepay for Tolls:
 You also have the option to prepay for tolls. During the booking process, you can select this option and see pricing based on the number of days you’re renting the vehicle.

Question 21

Can I use my own SunPass device?

Accepted Answer

Can I Use My Own SunPass? 🚫
No, our SunPass devices are embedded into each vehicle, so there’s no way to use your own. If you try to use your own device, you’ll end up paying twice for the same toll, as we can't deactivate our SunPass.
Stick with the vehicle’s built-in SunPass to avoid extra charges!

Question 22

Can I schedule a pick up before your opening hours?

Accepted Answer

Yes, you can! For an extra fee, we can arrange to have your vehicle ready for pick-up or delivery before our office opens at 7:00 AM. Just let us know in advance!

Miami Convertibles Car Rental Most Frequently Asked Questions

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Miami Convertibles Car Rental
Most Frequently Asked Questions